Shipping & Returns
Production & Shipping
At Anne-Michelle Jewellery, we specialise in bespoke engagement and wedding rings, alongside a curated selection of fine jewellery. Our pieces are designed in-house and created with the support of our trusted manufacturing partners in Birmingham’s historic Jewellery Quarter. Please read the information below before placing your order.
Production Times
Bespoke engagement & wedding rings
Our bespoke pieces are created to your individual design and specifications.
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Production time: 6–8 weeks
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This timeframe begins once the quote is approved, the design is finalised, and payment has been received
If you are working to a specific deadline, please contact us before placing your order and we will confirm whether it is achievable.
Ready-to-order jewellery & engagement rings
Our ready-to-order fine jewellery and engagement ring designs are made to order in requested sizes and specifications.
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Production time: 3–5 weeks
If a piece is available sooner, this will be stated on the product page.
UK Shipping
All UK orders are sent using Royal Mail Special Delivery for security and peace of mind.
Standard UK delivery
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Fully tracked and insured
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Next working day delivery after dispatch
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Signature required on delivery
Shipping costs are calculated at checkout unless otherwise stated.
You will receive tracking details once your order has been dispatched.
International Shipping
We offer international shipping to selected destinations.
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Orders are sent using a tracked and insured courier service
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Delivery times vary by country
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Any customs duties, taxes, or import fees are the responsibility of the customer
Please contact us before ordering if you would like a shipping quote or delivery estimate.
Returns and Exchanges
As many of our pieces are made to order, our returns policy varies depending on the type of item purchased.
Engagement & wedding rings
We do not accept returns or exchanges on bespoke, made-to-order, or ready-to-order engagement and wedding rings, unless a manufacturing fault is identified. These pieces are created specifically for each customer and are therefore non-returnable.
Stock items
Exchanges are available on in-stock, non-personalised items within 14 days of receipt, in line with UK consumer regulations.
To be eligible for an exchange:
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The item must be unworn
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It must be in original condition
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It must be returned in its original packaging
Customers are responsible for return postage unless the item is faulty.
Bespoke & personalised items
Bespoke or customised pieces are non-returnable and non-refundable, unless a manufacturing fault is identified.
This includes:
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Bespoke engagement rings
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Custom wedding bands
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Engraved or personalised pieces
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Any design altered at the customer’s request
Faulty or Damaged Items
If your jewellery arrives damaged or you believe there is a fault, please contact us within 14 days of receipt.
We will assess the issue and, where appropriate, arrange:
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A repair
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A replacement
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Or a refund
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Contact
If you have any questions about production times, shipping, or returns, please contact:
Anne-Michelle Jewellery
info@anne-michelle.co.uk